Terms

Erolidae Villas and the domain name www.erolidaevillas.gr, are owned by ISOPLUS S.A.  under the name of ” EROLIDAI”, which is located in Epar.Od. Valerianou – Porou 33-24, Chionata P.C. 280 86., tel. 0030 26710-81710 and 0030 6981049424, e-mail: [email protected], legally represented by mr. KOTSIOPOULOS GEORGIOS.

 

PLEASE READ THE TERMS & CONDITIONS CAREFULLY BEFORE DOWNLOADING, USING OR OBTAINING ANY MATERIALS, INFORMATION, PRODUCTS OR SERVICES THROUGH THE SITE. BY ACCESSING THE SITE (AND/OR DOWNLOADING OR USING A MOBILE APPLICATION OFFERED BY EROLIDAE VILLAS), OUR YOU AGREE TO ACCEPT, WITHOUT LIMITATION OR QUALIFICATION, ALL OF THE TERMS & CONDITIONS. Every visitor/user who visits, browses and uses in any way the website of the company as well as any services available for use through it, is automatically believed to have received full knowledge and agrees to be under the ruling of the terms and conditions set out herein. Our Company takes all necessary technical and organizational measures to ensure that all user data is completely secure and access to them is limited and in accordance with Greek and EU Law.

 

All Representatives of the Data Controller, acting as user data Processors are regulated and bound by 1. the context of the Regulation (EU) 2016/679 Of The European Parliament And Of The Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation, hereinafter “REGULATION”) as well as 2. from their agreement and personal contract with us, as is furtherly approved by the consent, provided by the users. The Use and Access of users in the website of EROLIDAE VILLAS consists an automatic agreement and acceptance of all the terms and conditions mentioned below (hereinafter “Terms”). Therefore, it is recommended that all visitors/users of the company’s website and services, read and make certain that they fully understand the Terms of Use. In case a visitor/user does not agree with the mentioned Terms of Use, he must, at his own risk, abstain from using the website of the Company and generally refrain from any use of services and content provided by the Company.

 

Ensuring www.erolidaevillas.gr user data privacy is our main priority, and with the apply of the present Terms of Use-Privacy Policy, use and management of the personal data provided by the visitors/users is explained, according to Greek Law No. 2472/1997 (“Protection of the Individual from the Processing of Personal Data”) and its amendments, as well as the Regulation.

 

Τhe Company through its website, maintains the obligation to provide updated information to potential customers/visitors, regarding the basic and main characteristics of the rooms, villas, locations and services available, information about costs upon request, availability information, the payment methods, the process methods of the booking of a visit, the validity period of each offer and finally, the right consumer’s right of cancellation.

 

In order for www.erolidaevillas.gr to run effortlessly and the provided services to have the best performance, we kindly request that our website’s visitor/user accepts the Use of Cookies, as it is described in these Terms and is being implemented automatically by visiting/browsing the website.

 

The mentioned Terms and Conditions of Use of the Company’s website, and their possible amendments and modifications, are subjected by Greek and European legislation as well as the relevant International Treaties. In case of a conflict occurring by the modification of the above mentioned legal frameworks, the Terms and Conditions of Use that are affected will be amended accordingly, while the entire content of the Terms/Conditions will remain as it is.

 

Erolidae Villas and the Company, reserve completely and in any possible case the right to unilaterally moderate the website’s Terms and Conditions of Use, without the obligation to inform users/visitors in advance. The Company is obliged to provide information related to each moderation of the Terms and Conditions of Use, through the update of the current version of the Terms οf Use. Visitors/users who keep using the Company’s services, are automatically considered to agree to the updated Terms and Conditions of Use provided by the company. Subsequently, it is highly recommended that all users/visitors of the Company’s services and content, visit, read and check, on a regular basis, if they agree to the Terms of Use, in order to be completely aware of their behavior and proceed to the process they desire.

 

WEBSITE SERVICES

INFORMATION
Completely respecting the users/visitors/customers of www.erolidaevillas.gr, all the necessary legal information concerning the professional identity of the company is provided, as is the information concerning the offered villas, rooms and services that are displayed on the website, certifying that it is complete, true, valid and up to date. The Company holds the right to possess reservations concerning accidental technical or typographical errors that are impossible to predict or may arise unintentionally or due to technical weaknesses or due to a malfunction of the website or due to force majeure. The complete and continuous updating of the guests/users/customers of www.erolidaevillas.gr , is our priority and for this reason all the necessary actions are taken in order to immediately and completely inform them, regarding the availability of our villas. However, the relevant online updates of the website’s information may appear on the website within one (1) day of their modification.

 

Promotional Events/Offers
This website may provide information and promote specific occasional programs/events/ offers (“Promotional Events/Offers”). In case our company decides to hold a promotional event displayed on this website, the program/event/offer will be subject to its own specific terms, conditions and restrictions. In case a promotional event displayed on this website does not offer any specific “terms and conditions” agreement, the Terms and Conditions set forth herein shall apply. Please, before proceeding to any booking request refer to and read carefully the terms, conditions and restrictions of each Promotional Event/Offer. Our hotel/company reserve the right to alter or withdraw any Promotional Offer at any time without previous notice. Each Promotional Offer is void where prohibited by law.

 

EROLIDAE VILLAS HOTEL POLICY

To make our guest’s stay as pleasant as possible, we kindly ask for his/her cooperation and obey the sequent regulations of “Erolidae Villas”:

For our Reservation/Cancellation policy, please proceed to https://www.erolidaevillas.gr/reservation-policy/

 

General Rules and Management Policies

Reception
Our guests can directly call our reception by dialing number 0 from their telephone inside their villa. Our reception operates from 08.00 till 22.00. For the period that we are closed and for any emergency, all our phone numbers are placed outside the reception entrance.

 

Child Policy
“Erolidae Villas” accommodates all children aged 13 and over.

 

Pet Policy
Pets are not allowed in all the areas of the “Erolidae Villas”.

 

Villas Keys
Villas keys are issued to registered guests. No villas keys will be issued to youth under the age of 18. Guest’s ID will be required if they lose their key or need a duplicate. Our guests shall return their villas’ keys to the reception at their check–out. If they are checking out during the hours that our reception is closed, they are kindly requested to inform us one day before.

 

Housekeeping
Housekeeping is provided daily between the hours of 08.30 to 15.00. For guests staying multiple nights, bed linen is changed on a rotation schedule every three nights (can be altered upon request). Towels are exchanged upon the guest’s request.

 

Pool Policy
The following rules apply to the use of the pool and the areas around it, in accordance with the Law and the policies of the “Erolidae Villas”.

 

  • As there is not a lifeguard on duty, the usage of the pool is the guest’s responsibility.
  • Please kindly use the shower before using the pool.
  • Spiting and peeing are prohibited inside the pool.
  • An adult must always accompany children.
  • Guests with disabilities always have priority.
  • Using the pool at least 3 hours after the guest’s last meal is highly recommended.
  • If our guests are not feeling well, please do not use the pool, or in case of not feeling well while using it, get out immediately.
  • Alcohol and food inside the pool are prohibited.
  • In case our guests are drunk, the usage of the pool is prohibited.
  • Remove all valuables and jewelry before the use of the pool.
  • Running around the pool area is not allowed.
  • The use of flippers and snorkel is prohibited.
  • Diving, loud voices and music are prohibited.
  • Personal belongings in the pool area are the guest’s responsibility. The “Erolidae Villas” and the staff are not responsible for any loss.
  • Nudism is prohibited.
  • Pool hours 08:00 – 20:00

 

Cooking Policy

  • Guests are responsible for the proper use of the kitchen in their villas.
  • Preparing food that may produce long-lasting odors in the villa is prohibited.
  • The villa shall be properly aired during and after the kitchen facilities have been used for cooking. (Pause the A/C and open the windows during cooking)
  • Guests are responsible for cleaning and washing up the dishes and used cookware.
  • Housekeeping is not responsible for kitchen cleaning or washing up used dishes and utensils.
  • Our guests should notify us if they do not intend to use the kitchen and would rather not have sharp objects in the room that their children may have access to. We’ll be happy to remove them from the room.
  • The Erolidae Villas will not bear any responsibility for accidents that take place due to parents’ negligence or failure to avoid unauthorized use of any of the kitchen appliances and accessories by minors.

 

Smoking Policy
Smoking is prohibited inside all villas. Smoking is allowed only outside buildings and in public areas.

 

Internet
Complimentary wireless internet service is offered to all guests in the Erolidae Villas area.

 

Parking
Parking is allowed only to guests, in the two parking areas free of charge. Other vehicles apart from transfers, staff cars, suppliers, or partner cars are not allowed. All vehicles are parked at the risk of the owner.

 

Loyalty Club Card
The guests of our villas, upon their check – out they will be granted our Loyalty Club Card.

 

This card follows all our policies. The card is personal and cannot be borrowed, gifted, or given to another guest, friend, or relative. The card can be used in future reservations and offers from Erolidae Villas. It cannot be used for any of our partner’s offers or any third-party reservations or bookings website. If our guests notice any issue or offer regarding this card from someone else besides our website or Front Desk, they are kindly requested to inform us.

 

If our guests do not wish to be part of our Loyalty Club, they should inform us to remove their personal information and e-mail from our systems.

 

Photo shooting
No photo shooting is permitted without written permission from Erolidae Villas.

 

Visitors
No visitors-non Villa’s guests- after 10:00 p.m. Visitors must notify Front Desk upon their arrival. The registered guest must accompany visitors at all times. All registered guests, are responsible for their day-visitor at all times and may be charged an Extra Person fee for visitors who remain at the area of Erolidae Villas after 10:00 p.m.

 

Customer Behavior

  • All guests should respect the rules of the Erolidae Villas in all the areas and keep them clean. Guests should also respect other guests and not cause problems with their behavior or acts.
  • A high volume of music and loud voices are not allowed. Children under the age of 14 should always be attended to by their elders.
  • Drugs are not allowed in all the areas of the Erolidae Villas.
  • In case of an emergency, please kindly contact reception.
  • For guests’ safety and Erolidae Villas’ protection, parties are not allowed in the villas. In case of non-compliance and after a written warning, the guest will be asked to leave the hotel without any refund.
  • Quiet hours are from 22.00 to 09.00
  • We have every legal right to warn a guest who does not comply with the “Erolidae Villas” rules as well as to expel them from the accommodation and/or to cancel their reservation and/or accommodation without any refund in case of repeated or dangerous behaviors that endanger their physical integrity, or other guests or create a behavioral problem.
  • All staff are trained and required to respond to potential violations of our Policy.

 

Damages
In the event of damage to the Villas or to the wider area due to deceit or negligence, the Erolidae Villas reserves the right to charge the amount of the damage suffered, including the loss due to discontinuance of its activities, on its credit/debit card registered customer. Furthermore, in case the customer has not paid by credit/debit card but in cash or otherwise, the Erolidae Villas will require the immediate payment of the amount of the damage by the customer and reserve all its legal rights.

 

Limitation of Liability
If our guests travel with valuables, there is a safety box in the wardrobe of every villa. The Erolidae Villas is not responsible for any stolen or lost items.

 

Return Items – Unclaimed Items
Erolidae Villas assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. However, if our guests discover that they have left behind something of value to you, they should call us or e-mail us immediately, and we will try to assist them in locating their lost item.

 

Erolidae Villas is not responsible for any item left behind by a guest. However, any item, with the exception of perishable items, left behind by our guests and found after departure will be logged in and kept in a secure location for collection by the owner for up to thirty (30) days.

 

Records of Lost & Found items are retained for two years. Reasonable effort will be made to notify the guest that an item has been found. Perishable items, underwear, and miscellaneous toiletries are discarded.

 

We would be happy to return the guest’s lost item(s) to them by Greek Postal Service or by courier with the costs paid by them. A separate receipt will be mailed to them. Erolidae Villas is not responsible for any item lost or misdirected during shipment by Greek Postal Service or courier company.

 

Lost and found items are held for thirty (30) days while we attempt to contact the guest. If the guest’s contact information is incorrect or we are unable to contact the guest during the thirty (30) day holding period, the unclaimed item(s) are thrown away, given to local organizations, or disposed of.

 

The above mentioned rules/conditions/policies may change without any previous notice to our visitors, so please each time a guest’s requests a booking with us, they should proceed to reading our Terms and Conditions Policy. For any further information or inquiries, they should not hesitate to communicate with us.

 

UNDERAGE BROWSING/MEMBERSHIP

The use of the services of www.erolidaevillas.gr and the browsing or booking request placement, by minors is completely prohibited. The Site is not intended for and should not be used by minors. Access is allowed only after the necessary prior parental consent. If you are under the age of eighteen (18) or unable to form legally binding contracts under applicable law, you may contact our company directly, so our representatives can assist you. Please note that additional terms and conditions may apply to reservations, purchases, transactions, uses, or activities that may occur on or through the Site. The company bears no responsibility if underage users, on their own initiative, browse the company’s website or place a booking request after entering false information, as well as in any other case, such as the registration and completion of contact forms and bookings. As soon as the browsing of a minor or the false entry of personal data of a minor on the company’s website is noticed, our data processor will immediately delete all the registered data from the files stored by the company.

 

INFORMATION AND SERVICES- COMPANY LIABILITY

The Company is committed to always provide users/visitors of its website www.erolidaevillas.gr, with information that is true, accurate and complete, and that the information displayed on it is directly related to the identity, function and services of the website. The company is not responsible for any temporary unavailability, malfunction or technical issues that may arise while browsing the company’s website. In addition, in case of electronic data entries that are uploaded by mistake, the company reserves the right to correct them.

 

Erolidae Villas hold the responsibility of always managing the quality of information and services provided and uploaded on its website. Nevertheless, the company is not solely responsible for the protection of the website’s users/visitors from any kind of errors and malware that interfere with the customer’s browsing experience and occur due to third party interference. In addition, the company cannot be considered as liable in terms of  civil or criminal law, for any direct, specific or consequential damages, that are indicative and not restrictive, divisive and/or cumulative, resulting in loss of profits, data, monetary compensation etc., being a result  either of visiting/copying/downloading/browsing the website and using the services or information contained therein, or by any  general alteration of the content of the website  by any other unauthorized third party interventions occurring in website files and information that are being distributed through the website. Furthermore, when users/visitors of the website of Erolidae Villas are browsing the Internet, i.e. when browsing through the company’s website, they must take all necessary security measures against risks faced in ordinary Internet use (e.g. protect their browsing with an anti-virus software).

 

The website’s users/visitors should at all times follow and respect the content of the rules and regulations set by Greek, European and International Law, as well as any other current or future legislation related to the use of websites/applications. More specifically, all users should abstain from any illegal or abusive activity when using the company’s website and/or websites that are connected or in relation to it.

 

OWNERSHIP OF RIGHTS

All data displayed on this website, i.e. the website’s content (images, photos, documents, services, programs, information, data, etc.) as well as all services provided by the website to users, is subject to company’s copyright and belongs to the sphere of rights belonging to our Company and are protected by Greek, European and International Law concerning intellectual and industrial property and unfair competition, as well as any other relevant legislation that applies to the company’s rights. Furthermore, the above-mentioned data belong exclusively to the company or to their intellectual creator.

 

Αny kind of copying, transfer, processing, resale, reproduction by any means or production of new data/items based on the content of this website as well as deception of the public regarding the real provider of the above-mentioned data and services is strictly prohibited. Design of special names, images, logos, distinctive features as well as the use of any other type that is a product of the data and services produced and utilized to serve and promote the operation of our Company and are considered as company’s assets. Showing or displaying company’s data and services to third parties is not and should not be considered as a transfer or assignment of their license or universal right of use, as they are protected by trademark legislation. The above-mentioned activities (individually or as a whole) may be permitted only with the written consent (permission) of the company.

 

USER LIABILITY

Using this website and the services provided in it by our company, users/visitors/customers owe, agree and commit to perform any activity related to the website and services provided by the company, based on the rules applied by Greek, European and International Law, good faith and the principles of transactional ethics. Illegal use of the content and services of www.erolidaevillas.gr, that is intended to deliver, publish, promote or transmit via e-mail in any other way, content that is illegal and offensive, bears harmful consequences for its recipients, it is considered a threat, annoyance, slander or defamation against the company or any other third party (company, organization or person), incorporates racist content and in any other way it may violate the rules on confidential information of any person, is absolutely prohibited. Subsequently, any activity/use that may have harmful consequences to minors in any way is completely prohibited. Users are also expressly prohibited to use e-mail or any other means to send, publish, promote or transmit content, or commit any other content violation, that is subjected to the provisions of the law relating to patents, trademarks, trade secret, copyright or other proprietary rights of every kind. Otherwise and in the further alternative, transmission and transfer of data that violates the rules required by applicable Greek, European and International law and its provisions, or transmission and transfer of data that may harass third parties in any way and ultimately any content or content used to store users’ personal data as well as any other rights belonging to the exclusive authority of any third party, is prohibited.

 

LICENSE GRANT AND RIGHT OF USE

With this regulation, describing the Terms and Conditions of Use of this website, the visitor/user is provided with a limited right to access, use and see the content and services of the company. This right allows the user to use it freely for personal purposes in respect to this Regulation as well as the applicable Greek, European and International law. To be more specific, the limited right of access (permission), use and presentation of the content of EROLIDAE VILLAS is a non-transferable, personal and non-exclusive limited right, which in no case can be considered as a transfer/donation of data and titles belonging to the website and/or the company. EROLIDAE VILLAS retains all rights arising from copyright and Industrial Property Law, rights that in no case are granted to the user/visitor, unless there exists a different agreement between the user/visitor and the company. All data and information that exist/are presented on this website as well as from the company’s services are under company control. More specifically, under no circumstance is permitted (a) the separate use or representation of the software’s capabilities, (b) the publication, copy, lease, rent or lend of the software, (c) the transfer of software (unless permitted by this Agreement) , (d) the oversight of any technical or software limitations, (e) the decompression, reconstruction of the source code or reconstruction of the object code or effort in this direction as well as (f) any other modification of the data and information of the website. At all times, users are obliged to keep any information or copy provided/presented to them by the company and the company’s website in the form in which it is provided and to respect any information related to the intellectual and property rights of the company. Finally, it is expressly prohibited to perform any act intended to benefit from the company’s data, content and services, using it for any public or commercial purpose that is contrary of the use agreed with the Company.

DATA PROTECTION-PRIVACY POLICY

GENERAL

 Our company’s main target is to offer the best possible service environment to our website’s users/visitors/customers through a unique personalized experience. In order to create a friendly and easy-to-use website, we need to make sure that we provide and maintain our website and services at the best level suitable to our customer’s needs. In order to achieve the expected results and to provide the visitor with the high-level personalized experience that he/she deserves, it is necessary to gather and store some of his/her basic information/data. When someone uses our services, he/she must grand us access to some basic information/data that is directly related to our services offer. We understand the size of responsibility and we work hard to protect client’s data and information and make sure that the client maintains constant and complete control over his/her data whereabouts and use.

 

With the application of this Data Protection-Privacy Policy, as well as the Terms and Conditions of Use of the website www.erolidaevillas.gr, we aim to secure, respect and protect the user/visitor’s personal privacy. It is our duty to briefly inform the user/visitor about the personal data and information we collect, how we operate using his/her data, as well as provide useful and necessary information concerning  processes the user/visitor can utilize if at some point in the future he/she does not wish us to further collect or process the information and data he/she provides during his/her visit/use of our website and services. This Privacy Policy only applies to users/visitors’ personal data and information that has been provided to this website by themselves.

 

PERSONAL DATA/INFORMATION

During a visit to the company’s website, the user/visitor sometimes is never asked to provide some data related to him/her. Personal data/information is defined as all the data and information that constitute the identification of the user/visitor. The information we collect is being gathered after our visitors own initiative and concerns the user/visitor’s activity on our website, which we use for operations such as improving the face and structure of the services we provide. This identification process can be completed Directly or Indirectly.

 

A Direct Identification can be completed voluntarily, directly by the user/visitor with information provided to us by himself/herself through the communication form completion process to our company’s website. This information we collect may include data and personal details such as the user/visitor’s name, a street address, an email address and the person’s phone number. We gather the above-mentioned information upon our visitor’s request, in order to provide high quality communication services. Use of the Direct Identification information provides the possibility to organize and design an excellent, completely personalized communication plan between our users/customers and the Company, the offer of personalized answers to all the possible questions asked and the optimal service supply possible.

 

An Indirect Identification of the user can be achieved through information that is related to the above-mentioned data, such as the connected device unique identification number, the user’s IP, the browser used, the operating system of the user/visitor’s device, the exact date and time of each call made to our servers, the client’s referrer website, as well as other similarly found information. The above-mentioned information cannot directly and completely identify the user/visitor, but it is necessary to monitor the smooth functionality and operation of our servers and system, optimize our services, and makes certain that we will be able to provide information to the authorities in the event of cyber-attacks, as we are obliged to. Furthermore, Indirect Identification of the user/visitor assists on measuring traffic of visitors on www.erolidaevillas.gr, on determining the necessities and desires of the users, as well as on the general optimization of the transactions made with the company.

 

The Company and our website www.erolidaevillas.gr are committed to constantly take all technical measures necessary to ensure the highest protection of the user’s personal data during their transmission, management and storage, but internet environment is so multi factorial that no-one can guarantee absolute  online protection. We assure our users that every necessary organizational and technical measures are utilized to ensure the security and protection of the user’s Data and Information, from any form of unwanted or unlawful processing. Only employees and associates authorized by the company have access to the user’s personal data, exclusively for the specific above-mentioned purposes.

 

INFORMATION GATHERING

To provide basic use of www.erolidaevillas.gr, we do not need to accurately and completely identify our users/visitors. Identification and collection of personal data of users only begins after user/visitor’s own initiative, for example when they want a) to communicate with us, b) to request a booking offer on the Company’s website, c) to request an event holding offer, d) to request an experience planning offer, e) to make use of our services, f) to participate in promotional activities, sales programs and contests, g) to send us e-mails and provide us with important information, and h) to subscribe to our promotions and newsletters. User/Visitor’s data registration concerning the above-mentioned processes, begins after the user’s consent and agreement to the collection, use and transmission of his/her personal data, based on the Terms of this Data Protection-Privacy Policy, which is only provided after personal user/visitor confirmation, based on the present agreement as well as the context implemented by the provisions of Greek Law 2472/1997, as amended by Greek Law 3471/2006 which is active today. More specifically, the Company owns the right to collect and store user’s data in a secure private file and only process the personal data of users/visitors collected with the above-mentioned means, with the aim to provide a completely safe and personalized experience to the user/visitor as it concerns the available technology applications, to ameliorate customer service, to support and strengthen the transaction relationship between the user and EROLIDAE VILLAS, to collect data for statistical or historical reasons, as well as to generally promote the interests and services provided by EROLIDAE VILLAS only after the user’s consent.

We do not ordinarily collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data) nor do we collect any information about criminal convictions and offences.  The only exceptions to this are: (i) if you provide health data to us as part of an “experience” booking or for meal prepping preposes, we will use this to perform our contract with you, and we need your explicit consent to use your health data as part of that or (ii) you have made the special category data obviously public.

 

You may give us your information in person when you are a guest at one of our villas, or when you complete our forms of communication which are focusing on Booking  a Villa, Booking an Experience, Organizing an event or simply Requesting Communication with one of our representatives.

 

Types of personal data we collect through our forms of communication or at our Locations.

Upon your own request, in order to proceed to an official offer or place a booking for a Villa or an Experience Event, we may collect your personal information, which can be used to identify you. This information gathering does not include data where the identity has been removed (anonymous data).

 

We collect, upon your request, a variety of personal information about our guests, customers and visitors to our website. This personal information falls into these categories:

  1. Identity Data which may include your title, gender, first name, maiden name, last name, marital status, date of birth etc. If you interact with us through social media, this may include your social media user name.
  2. Contact Data which may include your billing address, delivery address, email address and telephone numbers.

We may collect or receive your data when you interact with us via this website, by post, phone or email, or through chat or social media, in order to proceed to the following procedures, for example when you a) check-in and check-out, b)make use of our accommodation, facilities and services, c) make use of our concierge services, d) attend our events, e) enter a competition, promotion or survey, f)complete a contact details card and/or g)give us your business card.

 

We may get some data from third parties as part of the booking process for our accommodation, hospitality, experiences or services at our villas. For example, when you use third party booking services for accommodation, restaurants, hospitality etc or when you are our guest as part of a group or corporate booking.

 

All of the above-mentioned Personal Data are stored in our company’s file storage unit, under our guaranteed protection and we utilize them in accordance with this Privacy Policy Regulation. In any case, the user/visitor/customer reserves the right to unsubscribe at any time from his/her account without any restrictions.

 

DATA USE

The data and information provided by the user directly to the electronic platform of EROLIDAE VILLAS can be used freely by the company to improve our services. The information collected may be product of the data registered by the user/visitor/customer himself/herself during the communication form completion process, of the data provided and collected when our customers request us to offer useful information or services by telephone or e-mail, and of the data provided by a connection to our website through a third-party provider (Ιos and android applications, Facebook, Instagram, Google). The absolutely necessary information that we use to facilitate and promote user communication with the company is the name and email address of the user/visitor. The company covers the security of users’ data and may grant access to it to third parties only with specific prior consent of the user, related to the disclosure and processing of his personal data and always in accordance with the Terms of this Privacy Policy. The Personal Data collected through the company’s website may be used to improve the services provided, that are mentioned thoroughly in this Privacy Policy, as well as in all services related to the company’s function.

 

We provide, therefore, the possibility of a) creating a completely personalized experience for the user of the company’s website, b) accessing all available options, special offers and generally participating in all the promotional activities taking places as well as to the process of their conception, c) offering complete information to the user about his/her booking and experience of his/her liking, d) sending all the informative-tax documents (purchase receipts and invoices) that relate to each individual request/visit/booking e) creating specific informative material that is related to commercial and promotional or non-promotional updates, f) maintaining all of the user’s choices regarding requests to frequent updates, g) sending messages to the user’s mobile phone or e-mail upon his/her given permission, h) sending a newsletter with informative advertising material of the user’s choice and liking, i) providing unidentifiable data to third parties for statistical purposes, and finally j) maintaining all user choices, as well as confirming all changes concerning the above-mentioned choices.

 

In general and in addition to the above-mentioned cases, in certain occasions and always under the conditions obliged by Law or court decision, it is possible to collect, maintain, use and provide user/visitor/customer personal data, that have been collected by visiting/browsing www.erolidaevillas.gr without the user’s prior consent.

 

Data Security Upon Visit

Any personal data in hard copy format will be kept in a locked filing cabinet, drawer or safe, with restricted access.  Confidential paper records will not be left unattended or in clear view anywhere with general access. All electronic devices are password-protected to protect the information on the device in case of theft. Digital data is coded, encrypted or password-protected, on a network drive that is regularly backed up on and off-site.  All members of staff are provided with their own secure login and password, and every computer regularly prompts users to change their password. Emails containing sensitive or confidential information are password-protected if there are unsecure servers between the sender and the recipient.   The security of our computer and storage systems, and access to them, is continuously monitored.

How long we keep your personal data for

We will only keep your personal data for as long as we need to fulfil the purposes we collected it for, including for satisfying any legal, accounting, or reporting requirements.

 

To decide how long we should keep your personal data for, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or sharing of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

 

By law we have to keep basic information about our guests and customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

 

In some circumstances we may remove your identity from your personal data (so that it can no longer be associated with you) for statistical purposes, in which case we may use this information indefinitely without further notice to you.

 

PERSONAL DATA USE

The Terms and Conditions of Use that frame the operation of www.erolidaevillas.gr, regulate completely the company’s right to use the user/visitor’s personal data. The information provided and collected can be used to optimize the offering of specific services to users, in accordance with the provisions of this Privacy Policy, unless a different type of use has been authorized by user/visitor/customer. Under no circumstance do we collect or use data that is not absolutely necessary for the amelioration of the website’s functionality, the optimization of the user experience, the creation of new services and for any other process that aims to improve our usage/visit/browsing environment. In case of modification/change concerning future utilization of Personal Data, for which we already have user consent, we will notify our users/visitors/members/clients in advance through an update of this Regulation, in order to certify a license renewal.

 

All User Personal Data and Information is stored on secure servers (protected by powerful passwords and firewalls).

 

Bearing in mind the need to provide high quality security and safety to our customers, all electronic financial transactions carried out through www.erolidaevillas.gr or related applications are protected by code-encryption technology. All customer banking information that may be requested during the payment process is managed by the bank’s service provider in an encrypted secure bank environment. It is, therefore, noted that only the absolutely necessary information is stored by our system and only for a limited time and for as long as it is crucial for the agreement and the fulfillment of the commercial transaction.

 

In addition, acknowledging our responsibility to each user/visitor/member of the website of EROLIDAE VILLAS, we remind and underline the fact that every user should be totally aware that sending and receiving with the use of Internet involves security concerns and therefore our company’s makes every possible to provide and maintain a secure data protection environment for our users/customers. Nevertheless, it is impossible to guarantee the absolute security of the data circulated through the use on Internet or any possible damage that may occur due to user negligence.

 

ADVERTISING

Data and information provided to us when users/visitors contact our company, are stored and secured for future use, as mentioned above. Use of the company’s website as well as the provision of other services, such as the registration and completion of bookings from our website or upon communication with our representatives, is considered as a consent to the use of his/her data, and permission to register him/her on the company’s Newsletter. Consequently, users allow us to send emails to promote the operation and services of the company that may be of his/her interest. Users will also be given the right to choose the type and frequency of notification/communication they wish to receive from us, based the instructions written in detail on the email they will receive. We try and make every effort with the ISPs (Internet Service Providers) to deliver our Newsletter to the email addresses provided by the registered users/members, but there is always the unfortunate chance that they may end up being delivered as unwanted/junk email. When you receive a message from our email address, please register and save the message address of our message in your secure contact list. Users always reserve the right to unsubscribe from this service. In addition, in the event of possible future use of user data/information for specific company advertising promotions, the data/information will be used only after user prior expressed consent.

 

LEGAL OBLIGATIONS

Data and information provided by users/visitors of EROLIDAE VILLAS, may be used if it is legally obligative or if it concerns compliance with to a court decision, as well as for any other legal obligation arising from Greek, European and/or International law or by order issued by the prosecutor’s office, in accordance with the respective legal proceedings. In addition, users allow us to use their information to assist detecting or investigating a crime committed against interests of the company, as well as any fraud, loss or misuse of our systems and services, to protect both the interests of the company and the interests of our users/visitors. This Privacy Policy Regulation retains its validity in all means of promotion/projection of the company (website/mobile application etc.) and especially through browsing www.erolidaevillas.gr.

 

In case of referral/redirection of the users out of the website of EROLIDAE VILLAS to third-party websites through links existing/promoted on www.erolidaevillas.gr (e.g. links, hyperlinks, banners), the company is not responsible. After user referral/redirection, Personal Data/information is under the ruling/concern of said third-party initiatives/regulation, describing their own user privacy policy and data management.

 

COOKIES

Cookies are small data files that are being used as an industrial template and are essential for the smooth functionality of most websites. They are mainly used to collect statistic data, to facilitate access, visit and stay of a user on a specific website, as well as facilitate the best user experience.

 

Use of Cookies allows EROLIDAE VILLAS and its website to provide high-tech personalized services, which would not be offered without it. Cookies are transferred from the website server (www.erolidaevillas.gr) to the hard disk of the computer/tablet/mobile device of the user who visits the specific website, in order to collect and store data for statistical purposes, that help the website provide a perfect personalized experience, always excluding the probability of user/visitor identification. During the next visit on the company’s website, Cookies will allow the system to recognize the browser used, saving of some of the user’s preferences as well as any other information necessary to improve the functionality of the website’s services. Cookies are essential for the better utilizing of our system and discarding them may result in difficulty and bugs in displaying and providing specific features and services.

 

Cookies are used to properly display advertising content that interests the user as well as the services that best suit his/her likes and needs. Cookies are not used to store user/visitor identification/authentication data and in no way may damage the operating system of the access platform.

 

Furthermore, cookies do not affect in any way the user’s stored/saved files, and access to read, modify or delete the stored information owns exclusively the website from which they were transferred. Nevertheless, the user/visitor has the option through his browser settings (chrome, firefox, safari, edge, etc.) to select the delete of existing cookies. Cookies, therefore, are stored on the user’s computer temporarily and are only transmitted to our server when he/she visits our website.

 

This Cookies Use Policy is an integral part and is immediately connected to the present Privacy Policy as well as the Terms and Conditions of Use of www.erolidaevillas.gr. The company reserves the right to freely modify the Cookies Use Policy, without prior notice of the user/visitor. Every change applied to this Policy, is considered as valid from the moment of its publication on the website of Erolidae Villas. It is highly recommended that all users/visitors/customers regularly check and read carefully the Cookies Use Policy in order to be informed of any revisions. Therefore, every user/visitor/customer who enters and browses through the company’s website, is presumed to agree and offer his/her consent with the website’s Cookies Policy, as well as any future updates.

 

In Erolidae Villas we cooperate with other websites to offer our users/visitors/customers with the highest quality possible in all the domains of our services, so there is always a chance that when you use/visit the website of our company, you will notice that different websites store cookies on your computer/tablet/mobile device (e.g. youtube.com, facebook.com, twitter.com, google.com). Our company does not manage the cookies stored by third parties or other companies with which we cooperate and are displayed through our website, since these third-parties and companies own and manage their own cookies, regardless of the operation of their services on www.erolidaevillas.gr.

 

COOKIES CATEGORIES

The cookies that we use in www.erolidaevillas.gr may be considered a) permanent, b) temporary/one-visit-use which are saved only during each individual user visit and c) both permanent and temporary.

 

STRICTLY NECESSARY

Strictly Necessary Cookies are essential for the proper and correct running of the website, so as to be able to properly provide the services required by our users/visitors through www.erolidaevillas.gr. These cookies allow our users/visitors to browse the website undisturbed, without bugs, and use the services of the online store. Due to use of these Cookies, we achieve to ensure the secure connection of the user and access to safe internet areas. Technical cookies are strictly related to the use of the website as it is necessary that they are absolutely accurate, concerning the content that the user/visitor is looking for. Strictly necessary cookies do not retain user ID information and do not lead to personal identification. Without the Strictly Necessary cookies, the smooth operation of www.erolidaevillas.gr is not possible.

 

FUNCTIONALITY COOKIES

Functionality cookies allow our company’s website to retain basic user choices, such as preferred language, currency, etc. and thus provide personalized services. Functionality cookies do not monitor user traffic and activity on other websites. In case of non-acceptance of the use of Cookies, the functionality of the website will be affected as we will require every time from the user to repeat registering his basic use option.

 

Statistics Cookies (Google Analytics)

 

Statistics Cookies utilize information generated by visitors while using the website, such as the websites our users prefer and choose to visit, their most wanted products, the data that users are aware of as well as any website error of malfunction users may have encountered while browsing the website www.erolidaevillas.gr, in order to acquire statistical data to study and work towards the improvement of the website’s performance.

 

Marketing Cookies

Marketing Cookies help us gather information related to the preferences and choices of each user/visitor as well as learn about the products that interest him the most. Based on this information, we can design and promote to the individual user more specialized and personalized advertising information, delivered from service providers and third parties with whom we cooperate on the advertising domain.

 

Social Media Cookies

Social Media Cookies consist of the connection between the company’s website and social networking websites. By their use, we are given the opportunity to include information from Social Media websites on the company’s website (e.g. “plugins” from Facebook, Twitter, YouTube, Instagram, Pinterest, etc.), and vice versa show company information on Social Media websites, that are of interest to social media users.

 

When users of the website www.erolidaevillas.gr get referred/redirected to another website through the use of links, hyperlinks or third-party websites hosted on this website, they get transferred to the third-party’s online environment and are acting on their own initiative. Therefore, upon redirection they are considered subjects under the ruling/concern of said third-party initiatives/regulation, describing and maintaining their own user cookie policy. Our company and its online store will not be held liable for any issues arising from the use and storage of cookies on the third-party websites visited by users of the website www.erolidaevillas.gr, even if they were redirected to them through a link displayed in the company’s online store.

 

* User data collected by the use cookies is stored for 1 month from the first time they provide us with their consent, by entering and using our website or by agreeing to specific cookies use.

 

Data Protection Officer: mr. Panagiotis Kotsiopoulos, e-mail: [email protected]

 

ADVERTISING

This website includes and displays data such as advertisements or other content on the  purpose of promoting, advertising and displaying material to the user. The company is not responsible in any way for the exact content of the material projected to the users, as well as in case anyone considers that they are mal-affected, by any illegal act or omission, inaccuracy or inability to comply with the laws and regulations of any country or the European Union in relation to the content of the ads. The company controls the content of the advertisements displayed on it and takes every possible action to maintain the content displayed through it considering equality and respect for human rights. Under no circumstance is the company responsible for the actions taken by users that were caused or may be considered to have arisen through the material displayed on it. The company is not obliged to constantly monitor and examine the legality or not of the advertising material displayed on the website (except in obvious cases where the rights of other users are violated or in cases where anyone could be offended by an objective judgment. Therefore, the company cannot be held responsible in any way. Any responsibility arising from the above-mentioned material and is related to the advertising material displayed on the website, is the responsibility of the advertisers, sponsors or creators of this promotional material, who are also responsible to the user / consumer for their products / services as well as and for the necessary guarantees, licenses, registrations with authorities / registers and markings of their products / services.

 

SALE OF BUSINESS

In the event of a change in management of the company, merger, restructuring, sale, bankruptcy or entry into a consolidation process and in general, in any case of transfer of company assets, the transfer of user data will be allowed to the absolutely necessary level to continue providing such services. Data-transfer will only take place upon written agreement of the receiving company, to comply with the laws concerning personal data. Also, before making any such transfer, the users / visitors of the company’s services will be informed.

 

PERSONAL DATA/INFORMATION OF USERS UNDER 18 YEARS OLD

It is stipulated that the company will not store data and information of individuals under the age of 18, unless provided prior consent from their legal guardian, in accordance with Greek law. In the unfortunate case the above-mentioned, underage data is stored on our website due to negligence, the company, without delay, has the obligation to immediately delete the mentioned data and avoid any similar process in the future.

 

DATA PROCESSING

Erolidae Villas provides its website’s users/visitors/customers with the option to freely modify, complete and delete data they have provided, after contacting www.erolidaevillas.gr. In order for this process to begin, user’s communication with our company should be preceded, which will begin the modification of the visitor’s data. Previous user identification is necessary to confirm the process and secure data retention. In this case, to modify user’s information, or to ask any question regarding the services and operation of the Company, users must contact us by email at [email protected].

 

DATA STORING PERIOD

The Personal Data provided by users/visitors/members/customers are retained only for a certain period required in order to perform the purpose for which they were collected and processed, as mentioned above. In the event that the user/visitor/member/customer selects or requests the removal and delete of his/her account from this website, the personal data collected and relating to this account will be deleted within a reasonable time and in any case within three (3) months. User bank account details that may be requested during the purchase process, are managed by the banking service provider and are kept by our system only as long as it is necessary for the agreement or the fulfillment of the commercial transaction. Data collected with the use of cookies is kept for 12 months from the moment the relevant consent is given when the user enters the website of the e-shop or the general use of our services takes place, without the issuance of a specific order or notification and then is deleted.

 

DATA PROTECTION

Data provided by users while browsing/using the website www.erolidaevillas.gr or in any other source and are deemed necessary for the smooth function of the website of Erolidae Villas of and its services, are maintained and protected by the company. To ensure that our client’s data is well protected and secured we adopt and install every modern technologically advanced data protection system. User data and information are protected from any process that does not respect the company’s standard operation, i.e. from any unauthorized access, interference, malicious modification, loss, theft, alteration or destruction. Our company is permitted to process the information provided to it in accordance with the General Data Protection Regulation (GDPR). As mentioned above, we provide licensed access to all the data and information of users/visitors only to our employees and our direct partners, to whom such access is mandatory and, therefore, allowed, in order to use such data to promote company’s purposes. This Regulation is reviewed and amended when necessary. In any case, the company’s actions comply with and will always be in accordance with Greek, European and International law as is applicable.

 

RIGHTS OF THE DATA SUBJECT

(according to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)

 

The rights of data subjects (users/visitors) of www.erolidaevillas.gr, related to the protection of personal data, are always in accordance with the EU Regulation 2016/679, are thoroughly described and apply as follows:

 

Right to Revoke Consent: The consent provided by the users/visitors of Erolidae Villas, can be revoked at any time.

 

Right of Rectification: All information and data provided by user’s /client’s initiative, are stored safely and secure. All users /clients have the right to ask us to correct any inaccurate personal data saved on our files that concerns you.

 

Right of Restriction: Users /clients have the right to request a restriction of the processing of their personal data and information, a) if they believe that the above-mentioned processing is illegal, b)if they do not wish us to further process their data instead of completely deleting them from our system, c) if they wish to receive a file of their documented personal data for legal purposes at a time when they are not necessary to our system and finally d)in case they have an objection considering the processing that we and our partners are practicing.

 

Right to Access: When we process your personal information, users/clients retain the right to request to be informed about the processing methods we submit them. Users /clients have the right to ask for an informative notice, to be completely informed about the personal data that we hold or control and our gathering methods, as well as request to receive a copy of their personal data that we store on our system. Nevertheless, the company reserves the right to charge the interested user/client for providing the copy.

 

Right to Data Portability: Users /clients have the right to request to receive the data they have provided us with, in readable format or ask us to transfer the file, to the extent that it is technologically feasible, to another editor who will be indicated to us by them.

 

Right to Erasure: Users/clients have the right to request a complete delete of their data and information from our system, considering that their information is no longer necessary to complete the aforementioned processing purposes.

 

Right to Object: Users/clients have the right to object to the processing of their Data and information and revoke their consent for future use. Any further utilization and processing of their data by our company or our partners, for our company’s purposes, will, therefore, be terminated, provided the fact that the processing performed is not a result of user’s/client’s consent, but it is performed on our own initiative. The right to object will not be implemented in the case where the processing of user’s data functions as part of our general legal obligation strategy, in order to defend our company’s interests and support any possible legal claims. Subsequently, users/clients can later request us to stop processing and partially delete their data from our system. We are, therefore obliged to terminate the processing, unless there exist other legitimate reasons and obligations that prevail over user’s/client’s right.

 

Right to file a complaint: In the case that the user/visitor of www.erolidaevillas.gr considers that the processing and of his/her personal data, collected by the company, is being performed in violation to the applicable law, he/she retains the right to file a complaint with the Data Protection Supervisory Authority of the country where he/she lives or the one responsible for the country the alleged violation occurred.

 

Right to Restriction: In case the user/visitor /client wishes to access some of their information and the company cannot provide such access due to legal provisions, we will notify him/her of the reason for the refusal.

 

Time Period: Upon user initiative, the company needs at least 30 days to process and satisfy any request. The above-mentioned period may be extended, depending on the nature of the request.

 

In the event that we can not locate a user/visitor/client on our system, we will not be able to treat him/her as a Data Subject, so he/she will not be able to exercise the above-mentioned legal rights, unless he/she provide us with some additional information for his/her identification. Subsequently, in case a user/visitor/client request us to abstain from any further future communication with him/her, we will store this information in order to recognize that we must refrain from such activity.

 

For any of the above-mentioned cases, as well as for any further update regarding the users/visitors/customers’ legal rights, our users are welcome to contact us at any time and object to the use of their e-mail address or any other information by our company, as well as object to their subscription to updates about new products and/or services (Newsletter) by sending an e-mail to our e-mail address [email protected]

 

In any other occasion where users/visitors/customers consider that the protection of the Personal Data they provide us with is adversely affected in any way, they will be given the opportunity to make an appeal to the Hellenic Data Protection Authority (HDPA) using the following contact details:

 

www.dpa.gr

Postal Address: 1-3 Kifissias Avenue, P.C. 115 23, Athens

Call Center: +30 210 6475600

Fax No: +30 210 6475628

Email: [email protected]

 

Nevertheless, before proceeding with any method of communication with Hellenic Data Protection Authority (HDPA), please contact us by sending us an e-mail at [email protected].

 

Furthermore, our company, through this Regulation, and as mentioned above, reserves the right to extend, update, improve and modify this Policy. It is, therefore, highly recommended that users of www.erolidaevillas.gr, visit this website to read this Regulation on a regular basis, in order to be completely informed and updates considering any possible modifications. Users will not be notified in advance, after the renewal/modification of this Regulation, but they will be receiving updates containing any relevant information, through use of this website or by e-mail.

 

Common and ordinary use of the online store of Erolidae Villas, as well as any special consent and approve that may be occasionally requested to be provided by users when it is deemed necessary, will constitute and be considered as automatic acceptance and consent to this Privacy Policy, as well as to the Terms and Conditions of Use of the Company’s services, as announced and applicable through this website.