User/Visitor access to the website of www.erolidaevillas.gr offers the possibility to explore the hotel’s premises, discover our establishment and communicate with us to organize in the best possible way, their visit and accommodation with us. To make a reservation to our hotel, our visitor only has to communicate with us through our online communication platform by registering his/her name, an e-mail address, the total number of guests he/she wants to make a reservation for, and the preferred dates of visit.
For Erolidae Villas, customer service is an absolute priority, therefore, we suggest our clients contact us immediately, and inform us in case of any problems, difficulties, complaints, or any other issue concerning the client’s purchase, by contacting our Guest Support Department, from 10:00 to 18:00 Monday to Friday, on the phone number 0030 26710-81710 or by sending us an e-mail at [email protected].
All information and villas pictures, as they are displayed on the website of www.erolidaevillas.gr are as accurate as possible. However, if the information and photos presented on the website do not correspond to reality and are inaccurate, incomplete, or not renewed and up-to-date, this is considered to be a mistake or due to force majeure or interrupted operation of the website, the company bears no responsibility.
RESERVATION POLICY
To make our visitors’ stay as pleasant as possible, we kindly ask for their cooperation and obey the sequent regulations of “Erolidae Villas”:
ACCOMMODATION
If you want to visit our villas, there are the following options available.
- a) All guests can communicate with us by filling out the special request to book contact forms and inform us about the number of visitors, their preferred dates of visit and their room selection. Accordingly, an associate of our company will communicate with them in order to inform them about their possibilities and the total cost of your stay.
- b) Through our website all visitors can access “Book a Villa” which automatically allows the guest to view our availability, as well as enter your preferances and the number of guests that will accompany them. As this option is being offered on our website through third party booking system, all transactions/purchases that are completed through this option, are placed directly in the web environment of that booking system, and the guest’s data is not being disclosed or stored in our website or our establishment.
Each villa is rented per day. As “day” is the period between 15:00 of the first day of arrival until 11:00 of the next day with overnight. The minimum accommodation is two (2) days – overnights.
PRICE
Upon request, we will inform the guest about their preferred Villa’s availability and rent price. Rent prices that may appear on our website, refer to the price of each villa per day and include any government taxes applicable. In addition, meals and other services are available at an extra cost. Prices may change without any further notice. A detailed pricelist can be found here: https://www.erolidaevillas.gr/pricelist/
Certain rates are offered only to members of a designated group, such as our Loyalty Club members or other qualified groups. Additionally, at certain times or on certain dates, reservations at our Villas may require a minimum length of stay, and that may affect whether a hotel appears to have availability. We are obligated to honor such rates for qualifying individuals or stays. It is up to the visitor to verify that he/she qualifies for the rate that he/she have booked. The guest may be required to establish that he/she qualifies either at the time of reservation or check-in. If he/she cannot establish that he/she qualifies, our company reserves the right in its sole discretion to cancel the reservation and/or charge the publicly available rate for his/her stay.
PAYMENT
All reservations must be guaranteed with a valid major credit card, or an alternative company-approved form of payment, such as an advance deposit. Except for when making a reservation for a prepaid rate, the visitor will be charged during your stay rather than at the time of making a reservation. In some situations, our company may require a deposit, in which case the deposit requirement and amount will be disclosed at the time of making the reservation. The visitor may also be charged as disclosed in the hotel’s cancellation policy.
Payment by Cash or Card at our location
We provide our visitors the possibility to pay for their visit in cash or card at our location. Upon arrival at our hotel’s reception, guests who have already made a booking can make a payment by cash or card at our cash register and then immediately proceed to their stay. We accept MasterCard, Visa, Diners, and American Express, as well as cash in euros. Unfortunately, personal cheques are not accepted. Billing must be settled on presentation. The whole amount of the guest’s accommodation will be charged on the day and time of their reservation. If the credit/debit card provided to us is invalid, the guest will be informed to provide us with an alternative card. On that occasion, if the guest does not provide in 48 hours us soon with a new card, then his/her reservation will be canceled.
We do not maintain, keep or store any personal information on the website www.erolidaevillas.gr regarding banking transactions and information. All customer bank account details that may be requested during the payment process, are managed and processed by the bank’s service provider, in a secure encrypted bank environment. In our system, we only store the necessary information, for a limited time that is required for our client/company deal or the ultimate fulfillment of the commercial transaction. For any questions, all guests can contact us at +30 26710-81710 or at [email protected].
CHECK-IN FORM:
Each guest must sign a registration form on arrival – check-in. Please present your ID card, Passport, or Temporary Residence Card upon Check-in. By Law, guests must present personal documents.
Arrival and Departure
Check–In Time: 15.00.
Check–Out Time: 11.00 (In case of late check–out considering availability till 15.00, 50% of the daily accommodation price will be charged. After 15.00, a full daily accommodation price will be charged).
Guests will be required to present their own valid credit/debit card upon check–in, especially if they already have prepaid via credit card their reservation.
The Erolidae Villas will make every effort to honor any special request for which you have already informed us before your arrival.
No extra person apart from the number of guests on a reservation can stay in a villa. The Erolidae Villas does not provide extra beds. If our guests need to add another person to their reservation subject to the number of beds in the villa, please inform our company before arrival. Our visitors may only make reservations for themselves and their invited guests or for an individual for whom they are authorized in advance to act.
In the event of a change in the number, age, or other details of guests they provide when making a reservation, they may be responsible for additional charges.
Our visitors may not make reservations for any other purpose, including without limitation for purposes of reselling rooms, reservations, or other benefits, posting, marketing, advertising, or otherwise distributing rooms, reservations, benefits, or availability (including without limitation on third-party web sites), making false, fraudulent, or speculative reservations, reserving rooms in anticipation of demand, making reservations for purposes of reselling rooms, or in an attempt to circumvent our company’s practices, policies, terms or conditions. You may not use this Site to make reservations related to any commercial activity (unless specifically permitted by the hotel) or any unlawful activity. Reservations made, sold, or transferred in violation of these Terms & Conditions may be canceled without advance notice in our company’s sole discretion.
Maximum Occupancy
Villa’s occupancy requirements are based on fire safety restrictions. The maximum occupancy of our villas is four persons, apart from Naias villa (90 sq. m.), which is six persons. You will be asked to rent another villa if you exceed the maximum number of guests allowed.
CANCELATION POLICY
Cancellations
All reservations are subject to the cancellation policy of the hotel where the stay will occur. Please review the applicable cancellation policy during the reservation process.
We offer our guests the possibility to cancel their reservations. Cancellation has to be requested as soon as possible, in order for us to be able to inform our availability status. Our guests have to inform us and place an order cancellation request to our company, by contacting our Customer Service Department from 10:00 to 18:00 Monday to Friday at +30 26710-81710, or by immediately sending an e-mail to [email protected].
All refundable reservations that are canceled up until 14 days before the guest’s arrival, come without charge.
If you cancel your refundable reservation, between the 13th and 7th day before the date of your organized arrival, 50% of the reservation amount will be charged to your registered bank account.
From the 6th day till the date of arrival, in case of cancellation or case of no-show, 100% of the reservation will be charged to your registered bank account.
All guests should be aware that it may take up to 90 days from the date of cancellation for the refund to be processed and the amount paid to be returned to their bank account.
In case the reservation is non-refundable, the whole amount of the guest’s accommodation will be charged on the day and time of their reservation.
In case a guest has made a reservation to our villas, through a travel agent or another online booking platform, he is advised to contact them directly in order for the above-mentioned cancelation policies to be in effect. In case their reservations, booking requests, and bookings were made on a 3rd party website or with the use of a travel agent, they may be subject to the terms and conditions provided by the 3rd party website or your travel agent, which may differ from reservations made directly or from the Erolidae Villas website.
The above mentioned policies are subject to Article 8 of Law 1652/30-10-86 (Govern. Gazette F 167 A’) (H.Q.) (GNTO) Greek National Tourism Organization.
